Creators FAQs


Your Profile

I'm a contributor, how do I associate my Dissolve stock content with my profile?

If you’re a Dissolve contributor, you can add your stock directly to your profile. Visit the Products tab on your profile and click Add Stock. Then, search for your products on Dissolve and submit.

Do I have to pay for a profile?

Creating a profile is free.

Can I put links in my profile?

Yes, you can add links to your profile bio including a personal website, and to your social media profiles. Visit your settings to add your links.

Is my profile public? 

Yes, your profile information is public and can be viewed by anyone who is on your profile. Currently, we do not have private profiles.

How do I edit the information on my profile?

You can edit your profile anytime. Visit your Profile settings to make changes.

How do I create a collection/gallery?

Check out our Folders to see how to create a gallery. 

Coming soon, you’ll be able to have your folders visible on your profile.



Uploading content

Is there a limit to how much content I can upload to my profile?

To start, you'll have 2GB of upload storage. To increase your amount, see our Dissolve Cloud plans. 

Is there a processing time for my uploads to appear on my profile?

Any content you upload to your profile will be available and visible immediately. All content is subject to review by our team anytime after you upload.

I uploaded an image to my profile and now it is no longer there, what happened?
Our team reviews clips and images that are uploaded to profiles to ensure they meet our terms and conditions. Should an item not meet the requirements, it may be removed. To review the terms, visit our Dissolve Free Content EULA.
 
What formats or file types can I upload to my profile?

We accept the following file types: .jpeg, png, mp4, and avi

I don't want my upload to be available for download, what are my options?

When uploading or editing your file, unselect the button "Allow users to download". This will make your upload visible on your profile, but not downloadable by viewers.


Downloading content

A clip or photo I downloaded is no longer available, can I still use it?

Yes, you can continue to use the clip or photo you downloaded under the Dissolve Free Content EULA .

Do I need to credit Dissolve or the Creator when I use their content?

While we and the Creator would appreciate you to credit the content, it isn’t required.


Are there any restrictions on what I can do with the free content from Dissolve Creators?

When downloading from Dissolve Creators, you are agreeing to our Dissolve Free Content EULA


Are clips and photos I download free?

Clips and photos downloaded from Dissolve Creators profiles are free. 

If you are downloading a clip or photo from our Dissolve Stock library please refer to our EULA.


Technical

Can I remove content from my profile that I uploaded?

Yes, you can remove uploaded content anytime. From your profile, hover on the item you’d like to delete and select ‘delete’. 


Reporting/Flagging

What if there is a logo in the file I download?

If you found a clip or photo that includes an identifiable brand, please flag that item to our team by emailing help@dissolve.com with a link to the item. 

How do I report abuse of license? 

For any help with licensing issues, reach out to help@dissolve.com

What if I find offensive content?

Any uploaded clips or photos that are offensive can be flagged. Select the clip/photo, and find the Report option.